HOW CAN I SEE IF MY ORDER HAS SHIPPED?

You will receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information.

IS YOUR CLOTHING TRUE TO SIZE?

Yes, most of it. Our men’s sizing is very accurate to American standard sizing. Any t-shirt size chart or sweatpants size chart on google is comparable to our garment measurements.

MY ORDER STILL HASN’T SHIPPED AND ITS BEEN MORE THAN 3 DAYS.

Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our garment suppliers have delays in getting our orders to us. We try very hard to prevent this and make sure everything is always on hand and ready to ship. We are not able to send out backorder notifications, so if you think its taking too long, or your tracking number hasn’t updated, please don’t hesitate to shoot us an email and see what’s going on with your order. We will always have an answer for you. Please contact customer support and they can get an answer for you.

WHEN WILL MY ORDER BE SHIPPED?

Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.

MY PACKAGE GOT SENT BACK, AM I STILL ENTERED IN THE DRAWING?

Definitely! Merchandise delivery and the contest entries are two completely separate processes. When you place your order on our website, the moment you click submit and the money is taken from your payment method, two things happen.

1. Your entries are transmitted to American Sweepstakes company the sweepstakes administrator located in New York.
2. Your merchandise choices are transmitted to our warehouse, where our awesome employees will gather your gear and mail it to you.

HOW LONG DOES IT TAKE THE SHIPPING CARRIER TO DELIVER?

All shipping time is based on your location. Our warehouse is located in New Mexico, so if you live in Colorado, chances are, your package will be there in a day or two. If you live in Maine, it can take up to 5 business days to get from our warehouse to your home. We ask that you follow the progress all of your packages using the  usps.com or  ups.com website, and let us know if anything doesn’t look right to you.

I PICKED THE WRONG SIZE/COLOR/ITEM ON THE ORDER I JUST SUBMITTED.

Please send an email to customer service, [email protected] if you need to change any sizes, colors, choices, etc on any order you have placed in the last 24 hours. If your order has already been prepared for packaging and shipment, you will need to follow the exchange processes. For more information. Remember we can only exchange or add to your order. We cannot cancel items. Please include your name and order number in your email correspondence.

MY ADDRESS IS WRONG ON MY ORDER!

Please contact customer service immediately. Send an email to [email protected]. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you.

HOW DO I TRACK MY ORDER AND WHO IS DELIVERING IT?

All packages are shipped through either the US Postal Service or UPS. There are two ways to see your tracking number.

1. Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see your previous order information, this information will include a tracking number and link.

2. You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please email customer service.

I JUST GOT MY ORDER AND SOMETHING IS MISSING, IS IT SHIPPING SEPARATELY?

We ship almost all orders in one shipment, we rarely if ever, split up orders. If you are missing anything in your order, please contact customer service via e-mail for assistance.